Privacy Policy
Last updated: October 2026
Complete Recovery Restoration ("CRR", "we", "us") is a family-owned fire, smoke, water and flood restoration company serving Long Island and New York City. This policy explains, in plain English, what information we collect through this website, how we use it and the choices you have.
Information you give us
When you fill out a form on this site, we collect what you type in: your name, phone number, email address, property address or town, the type of damage, whether it's an emergency, your insurance company and any message you include. We only ask for what we need to respond to your request.
Information collected automatically
Like most websites, our hosting provider records basic technical details such as your browser type, device, pages visited and the date and time of your visit. If we turn on website analytics in the future, these tools may use cookies to show us how visitors use the site in aggregate. You can block or delete cookies in your browser settings.
How we use your information
- To call, text or email you about your restoration request
- To schedule and provide our services
- To coordinate with your insurance company, adjuster or property manager when you ask us to
- To keep records required for our business and to improve our website and service
We do not sell your data
We never sell, rent or trade your personal information. We share it only with people who help us do the job you asked for — such as your insurance carrier, or trusted service providers who host our website and systems — or when required by law.
How long we keep it
We keep your information for as long as needed to complete your job, handle any insurance claim and meet our legal and accounting obligations, then delete or securely archive it.
How we protect it
We use reasonable administrative and technical safeguards to protect your information. No website or internet transmission is ever completely secure, so please don't send highly sensitive details (such as bank or Social Security numbers) through our forms.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you, at any time by emailing or calling us. New York residents also have rights under the New York SHIELD Act regarding the security of their private information.
Children
This website is intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Complete Recovery Restoration
P.O. Box 1036, Baldwin, NY 11510
Phone: (516) 582-6205
Email: info@completerecoveryrestoration.com