Privacy Policy
Last updated: November 4, 2026
Who We Are
Complete Recovery Restoration ("CRR", "we", "us") is a family-owned property damage restoration company serving Nassau County, Suffolk County and all five New York City boroughs. You can reach us at (516) 582-6205, info@completerecoveryrestoration.com, or P.O. Box 1036, Baldwin, NY 11510.
Information We Collect
We collect your name, phone number, email address, property address and details about the damage you're experiencing. This information reaches us through the forms on this website, phone calls, and lead forms you submit through our Facebook or Instagram ads. We also collect basic website usage data through cookies and similar tracking tools.
How We Use Your Information
We use your information to respond to your service request, schedule inspections, provide estimates, coordinate with your insurance company when you ask us to, and send you service-related calls, texts and emails.
Facebook & Instagram Lead Forms
When you submit a form through a Facebook or Instagram ad, Meta shares the information you provide with us so we can contact you about your request. Meta handles that data under its own privacy policy.
Cookies & Advertising
We use the Meta Pixel and similar tools to measure ad performance and show relevant ads. You can manage your ad preferences in your Facebook and Instagram settings and control cookies through your browser settings.
Text Messages & Calls
By submitting your information, you agree to be contacted by phone, text and email about your request. Message and data rates may apply. Reply STOP at any time to opt out of text messages.
How We Share Information
We do not sell your personal information. We share it only with service providers who help us run our business (such as our CRM, email and advertising platforms), with your insurance company when you ask us to, or when required by law.
Data Security
We use reasonable administrative and technical measures to protect your information. No method of transmission over the internet is completely secure, so please avoid sending highly sensitive details (such as bank or Social Security numbers) through our forms.
Your Choices
You can request to access, update or delete the information we hold about you at any time by calling or emailing us. We will respond promptly to your request.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this policy from time to time. Changes take effect when we post them on this page.
Contact Us
Questions about this policy? Call (516) 582-6205 — we answer 24/7/365.